Tag: hotel industry

Hotel PMS Integration

Integrate Hotel WiFi with your PMS system and automate billing for your guests

Nowadays, more and more hotel owners are incorporating Property Management Systems (PMS) to maximize efficiency and increase revenue across all locations. PMS systems help them in managing room reservations, guest amenities, room inventory, accounting and billing etc. Integrating Property Management Systems with Wi-Fi is a crucial first step for hotels that want to stay ahead of the curve by offering guests premium services. Not only will it improve guest experiences, it is also a powerful tool to help manage complex systems, inventory and services from one easy location.

The hotel PMS integration with a wireless network can ensure guest satisfaction by allowing guests the option to choose their Wi-Fi package instantly. Personalized information can be delivered to guests throughout the property, and all billing is done seamlessly. When done automatically, you can eliminate manual data entry that can lead to errors, missed billing, or billing disputes with guests. And as personalization becomes increasingly important, hotels can offer guests tie-ins to rewards programs.

This all can be done by connecting hotel Internet gateway seamlessly to hotel PMS.

A hotel Internet gateway is the backbone of a robust and reliable hospitality network. Inventum’s MSG Hotspot Gateways is the best solution for hotels. The all-in-one appliance combines the functions of a router, firewall, NAC, user directory & more in a ready-to-deploy solution.

Inventum MSG Hotspot Gateway
MSG Hotspot Gateway

MSG supports leading PMS systems for seamless access for in-room guests using room number and guest name. Free or upgraded speed plans can be offered against payment to both guests and hotel visitors.

Combine free Hotel WiFi with paid faster access

When a guest checks in, he/she can chooses username, password, Wi-Fi plan and confirms the identity with a room number and personal details. If successful, Internet is enabled and payment is added on provided room number, and customer will see this charge in your PMS. System can be configured as you want like Free/Limited/Paid Wi-Fi access. The entire process is automated, and follows the rules you specify.

The MSG offers a built in portal and self-care system. All new customers are redirected to a login page where they can first register using forms or a simple mobile number with OTP verification code. Prepay PIN, scratch card, Internet plan purchase using credit card or roaming from aggregators such as iPass are all supported. Returning customers are seamlessly recognised with zero touch access.

Guest Login Page

Hoteliers simply need to add Wi-Fi Access Points and an Internet connection to the MSG to get their Wi-Fi service going. Hoteliers can also chooses Inventum’s Cloud-Managed 802.11ac Access points.

Inventum Access Point
802.11ac Access points

To discuss further, and how can this solution be incorporated into your business, please contact us today.

Billing through PMS

Want to know How can the hotel industry recover after COVID-19? Click here.

How can the hotel industry recover after COVID-19?

Your Post-COVID Fresh Start Kit.

The epidemic is expected to cast a serious and lasting impact on the hospitality industry in the short term and is likely to recover in six months’ time. Due to the suppression of customer demand during the epidemic, the industry is expected to face a period of concentrated demand release after the epidemic. How to quickly and accurately capture the change in customer demand, how to turn crisis into opportunity and how to seize the opportunity for development? These have become the key challenges for hoteliers to ponder. This is a fabulous time for hotels to reinvent themselves and infuse their operations with fresh thinking.

Here are some tips to help hospitality overcome the difficulties that COVID-19 brings.

Adopt cloud technologies

Remote working becomes the norm for today. Thanks to innovations and technology, even such a people-centric industry as hospitality experiences an increase in telecommuting. In fact, hoteliers can manage all the hotel processes without even being there. With cloud-based Property Management Systems, they are able to control all operations at anytime from anywhere.

Products like Udaya offer a fully cloud managed experience for hotels and restaurants, allows hoteliers to use a mobile app and control everything about their Wi-Fi experience. The Udaya series of products are all managed centrally from a public cloud including configuration, monitoring, captive portals, SMS sign-on, payment gateway interfaces and analytics.

Udaya Architecture

Use this time for hotel maintenance and renovation

Coronavirus outbreak doesn’t mean hoteliers are closing doors and are just waiting for this period to end. It’s a perfect time to catch up and improve. Whether it is a spontaneous renovation or completing your Property Improvement Plan, there’s no better time to do this. To begin, you can make a list of items, things, and everything that needs to be repaired.

It’s time to invest in Guest Wi-Fi. Guest Wi-Fi is a brilliant solution to the common problem hoteliers face – how to make Wi-Fi pay for itself. With Guest Wi-Fi each person who uses your Wi-Fi becomes a marketing opportunity from the moment they first log on and give your business a ‘Like’. From that point onwards you have almost unlimited opportunities to communicate with them through email and social media to promote your business.

udaya is a scalable and cost effective solution suitable for any hospitality deployment. It controls user Internet access, sets limits, engages users, provides powerful analytics and helps hoteliers run different marketing strategies to maximize revenue from their Wi-Fi.

Sure, PMS systems are not something new. Hoteliers have been using them for years. But in these times, this system can bring even greater benefits. For example, if the PMS goes with mobile concierge apps, which can help engage with the guests without personal contact, starting from check-in to meal and service orders. Products like Inventum’s MSG gateways supports leading PMS systems for seamless access for in-room guests using room number and guest name. Free or upgraded speed plans can be offered against payment to both guests and hotel visitors.


All-in-One Solution for Broadband and Wi-Fi Hotspot

Focus on meal delivery from the hotel restaurant

Hoteliers can take steps to increase restaurant sales during the COVID-19. Remember about aggregator, delivery and concierge apps that can help provide both hotel guests and non-guests with the option of meal delivery right to their rooms without even talking to someone.

Reconsider existing health and safety techniques

Plot the guests’ journey from front door to guestroom, and then to check-out. Can you simplify and reduce staff interactions so as to better a more contactless environment? It is crucial to have appropriate health and safety policies in place, especially for hotel business that relies on in-person interactions. In these contexts, hoteliers should promote proper health and safety measures, which may include self-service pay systems and orders through mobile apps.

Cut down on discretionary spends

The next 6 months are going to be extremely tough for business and only the ones who have operated with a tight leash on their finances and guest experience might survive. Independent operators who manage to survive and continue on this journey, should analyze their expenses and cut down on discretionary spends. Instead, spend this money on improving the client experience whenever business resumes, this would include ensuring top-quality linen and house-keeping, strict hygiene standards & better Wi-Fi experience.

Hotels/Resorts/Restaurant can also consider zero capex UNIFY™ cloud solution to get started immediately. The offering includes virtual routers as part of the subscription allowing any server (PC) on facility to be used as a gateway router for the hotspot(s). All other elements are managed via the UNIFY™ Cloud platform with no additional on-site hardware required. All you need are Wi-Fi access points to get started!

Give it a go. Now’s the time to make the change.